These Terms of Service ("Terms") govern your access to and use of the Vendor Listing Service platform operated by Vendor Listing Service, LLC d/b/a Vendor Listing Service ("VLS," "we," "us," or "our"), including our websites, mobile applications, software platforms, communications, and related services (collectively, the "Platform").
By creating an account, clicking "I Agree," accessing the Platform, or otherwise using the Platform, you: (1) acknowledge that you have read these Terms; (2) agree to be legally bound by these Terms; (3) consent to transact electronically; and (4) agree that electronic signatures and acceptances are legally binding. If you do not agree to these Terms, do not access or use the Platform.
1. PLATFORM DESCRIPTION
VLS is a technology platform that enables users to organize, manage, discover, recommend, display, communicate with, and share information regarding third-party vendors, contractors, service providers, and businesses ("Vendors").
VLS is not a contractor, subcontractor, employer, staffing agency, broker, referral agency, real estate brokerage, property management company, inspection company, construction manager, home services company, insurance provider, settlement service provider, or service provider. VLS acts solely as a passive technology platform and communications conduit.
VLS does not perform, supervise, inspect, direct, control, manage, monitor, or guarantee Vendor services or Vendor conduct. Users acknowledge that Vendors are selected solely by users and not by VLS.
2. ELIGIBILITY
You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use the Platform. By using the Platform, you represent and warrant that you have authority to enter into these Terms, all information you provide is accurate and current, and your use of the Platform complies with applicable laws.
3. USER ACCOUNTS
Certain Platform features may require registration. You are responsible for maintaining the confidentiality of your credentials, all activities occurring under your account, and ensuring your account information remains accurate and current.
Brokerages, teams, and organizations that create accounts on behalf of agents, employees, or team members are responsible for all activity occurring under associated accounts, managing access permissions, ensuring compliance with these Terms, and any use of the Platform by affiliated users.
Vendor lists, data, and content associated with a brokerage or team account are owned by the account holder of record. Individual users who are added to or removed from a team or brokerage account do not retain independent rights to shared account data upon departure unless otherwise agreed in writing between the account holder and the departing user, which agreement shall be solely between those parties and shall not affect VLS's rights under these Terms.
VLS reserves the right to suspend, restrict, or terminate accounts at any time, with or without notice, for any reason or no reason.
4. PRIVACY POLICY
Your use of the Platform is also governed by the VLS Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy is available at: www.vendorlistingservice.com/privacy-policy/
5. NO ENDORSEMENT; NO VERIFICATION
VLS does not endorse, certify, guarantee, investigate, monitor, verify, supervise, recommend, inspect, or warrant any Vendor, Vendor service, Vendor qualification, user, recommendation, review, rating, listing, advertisement, communication, or third-party content.
Without limitation, VLS does not verify licenses, insurance, bonding, certifications, qualifications, identity, references, pricing, compliance with laws, permits, safety, financial condition, service quality, background checks, experience, availability, or workmanship.
VLS does not recommend any Vendor. All recommendations, rankings, reviews, ratings, sorting results, badges, labels, or similar outputs displayed on the Platform originate from users, advertising relationships, algorithms, automated systems, or user-supplied data, and not from VLS editorial judgment.
Any recommendation, ranking, review, referral, rating, badge, label, sorting order, listing placement, or categorization displayed through the Platform is informational only and shall not constitute an endorsement, certification, guarantee, warranty, professional advice, or representation of quality, reliability, trustworthiness, or suitability. Recommendations displayed through the Platform do not constitute referrals made by VLS.
The designation of a Vendor as a "Preferred Vendor" or similar label is solely a marketing and advertising classification and shall not constitute endorsement, certification, recommendation, verification, or approval by VLS. Users are solely responsible for independently evaluating and vetting all Vendors.
6. REALTOR AND USER RECOMMENDATIONS
Recommendations made by real estate professionals, teams, brokerages, users, homeowners, clients, or other parties through the Platform are solely the opinions of those users. VLS does not direct or control recommendations, does not verify recommendations, does not validate recommendation accuracy, and is not responsible for any reliance placed upon recommendations.
Users acknowledge that recommendations may be subjective, incomplete, or inaccurate; Vendors may change over time; and prior performance does not guarantee future results. Any reliance on recommendations is solely at the user's own risk.
When a user, including a real estate professional, brokerage, team, or other individual, shares, forwards, communicates, or transmits Vendor information or recommendations to any client, homeowner, buyer, seller, tenant, or third party through or derived from the Platform, such recommendation reflects solely the opinion and discretion of that user and not VLS.
Users who share Vendor information or recommendations with third parties who are not users of the Platform are solely responsible for how such information is presented and for any representations made in connection with such sharing. VLS does not control, supervise, direct, monitor, review, approve, or verify how users communicate Vendor information or recommendations to third parties. VLS shall not be liable for any claim, damage, injury, loss, dispute, or liability arising out of or related to reliance upon Vendor recommendations communicated by users.
Users acknowledge that attribution, engagement, referral, or analytics information relating to Vendor recommendations or referral activity may be shared with applicable Vendors as part of the Platform's functionality.
7. PREFERRED VENDORS AND SPONSORED PLACEMENT
Certain Vendors may pay fees to VLS for advertising, enhanced visibility, promotional features, preferred placement, sponsorships, or participation in marketing programs ("Preferred Vendors").
Preferred Vendor status is a paid advertising or promotional designation only. It does not indicate endorsement, certification, recommendation, verification, licensing, insurance status, quality, safety, or suitability, and does not reflect background checks or investigations by VLS.
Placement, visibility, rankings, badges, labels, or display order may be influenced by advertising relationships, subscription status, payments, sponsorships, user activity, geographic relevance, ratings, algorithms, or other business considerations.
Users are solely responsible for independently evaluating and vetting all Vendors, including Preferred Vendors. VLS does not guarantee or warrant the services, conduct, representations, or performance of any Preferred Vendor. VLS complies with applicable FTC advertising disclosure requirements. Paid placements and sponsored content may be identified where required by law.
8. NO GUARANTEE OF LEADS, REFERRALS, OR BUSINESS OPPORTUNITIES
VLS does not guarantee lead quality, lead volume, customer conversions, revenue, customer responsiveness, payment, project completion, business opportunities, customer legitimacy, or business results of any kind. VLS does not guarantee that users will contact Vendors, hire Vendors, pay Vendors, or that projects will proceed or that Vendor participation on the Platform will result in revenue or business success.
VLS does not guarantee that Vendor information displayed on the Platform is current, accurate, or reflective of a Vendor's present licensing, insurance, qualifications, or operational status. All interactions and transactions between Vendors and users are solely between those parties. VLS is not responsible for unpaid invoices, chargebacks, cancellations, fraudulent customers, abandoned projects, disputes, or collection issues.
Realtors, brokerages, teams, and users who share Vendor information with clients do so at their own discretion and assume all responsibility for the accuracy and appropriateness of information shared.
9. USER RESPONSIBILITY AND ASSUMPTION OF RISK
You acknowledge and agree that you assume all risks associated with: contacting Vendors; hiring Vendors; allowing Vendors access to property; entering into agreements with Vendors; paying Vendors; relying on reviews or recommendations; and using information obtained through the Platform.
You are solely responsible for conducting your own due diligence, including verification of licenses, insurance, qualifications, references, pricing, compliance with laws, safety, and suitability for your specific needs.
10. NO DUTY TO SCREEN USERS OR VENDORS
VLS has no obligation to screen, investigate, background check, monitor, supervise, or verify users or Vendors. VLS does not guarantee the identity, legitimacy, creditworthiness, solvency, intentions, conduct, or reliability of any user or Vendor. Users and Vendors assume all risks associated with interactions facilitated through the Platform.
11. REAL ESTATE COMPLIANCE
VLS is not a licensed real estate brokerage and does not provide real estate brokerage services, settlement services, or real estate referrals. Users who are licensed real estate professionals are solely responsible for ensuring their use of the Platform complies with applicable real estate laws, licensing requirements, brokerage policies, RESPA, advertising regulations, and applicable ethics obligations.
VLS does not participate in referral fee arrangements prohibited by RESPA or applicable law. Users are solely responsible for determining whether any Vendor relationship, referral activity, compensation arrangement, or communication complies with applicable federal, state, or local law.
12. NO PROFESSIONAL ADVICE
VLS does not provide legal advice, real estate advice, construction advice, engineering advice, inspection services, insurance advice, financial advice, tax advice, safety advice, contracting advice, or professional recommendations of any kind. Information provided through the Platform is for informational purposes only. Users should consult qualified professionals before making decisions relating to Vendors or services.
13. NO AGENCY OR EMPLOYMENT RELATIONSHIP
VLS is not a party to any agreement between users and Vendors. Nothing in these Terms creates an agency relationship, employment relationship, partnership, joint venture, brokerage relationship, representative capacity, or fiduciary relationship. Vendors are independent third parties and are not employees, contractors, representatives, or agents of VLS. Users are independent parties and not representatives or agents of VLS.
14. VENDOR OBLIGATIONS
Vendors who list, claim, advertise, promote, or otherwise participate on the Platform represent and warrant that:
- all information submitted to VLS is accurate, current, and complete;
- they hold all licenses, permits, insurance, and certifications required by applicable law;
- they will promptly update information that becomes inaccurate or outdated;
- they will not submit false, misleading, deceptive, or fraudulent information;
- they will not manipulate reviews or ratings;
- they will not post fake reviews regarding themselves or competitors;
- and they will comply with all applicable laws and regulations.
VLS reserves the right to remove, suspend, restrict, or flag any Vendor listing where VLS has reason to believe submitted information is inaccurate, outdated, misleading, unlawful, or incomplete, without notice or liability to the Vendor.
Vendors acknowledge and agree that reviews, rankings, ratings, and recommendations are user-generated opinions; VLS has no obligation to remove lawful negative reviews or ratings; VLS may modify rankings, visibility, or placement at its sole discretion; and participation on the Platform does not create any employment, agency, referral, partnership, or representative relationship with VLS.
Vendors release VLS from any claim arising out of reviews, ratings, rankings, recommendations, visibility decisions, account actions, lead quality, or reputational impacts associated with the Platform. Termination or suspension of a Vendor account, for any reason, does not entitle the Vendor to a refund of prepaid fees except as required by applicable law or as expressly set forth in VLS's refund policy.
15. USER CONTENT
Users may submit reviews, ratings, recommendations, profile photos, company logos, messages, comments, listings, and other content ("User Content"). You are solely responsible for your User Content.
You represent and warrant that your User Content is truthful and lawful, you own or have rights to your User Content, and your User Content does not violate third-party rights or laws. You shall not submit content that is false, misleading, defamatory, fraudulent, unlawful, abusive, harassing, discriminatory, obscene, or infringing.
VLS reserves the right, but not the obligation, to remove, restrict, edit, or monitor User Content at any time.
16. LICENSE TO USER CONTENT
By submitting User Content, you grant VLS a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, distribute, modify, display, publish, and create derivative works from such User Content solely for purposes of operating, improving, promoting, and providing the Platform and related services.
17. AI, AUTOMATED RECOMMENDATIONS, AND ALGORITHMS
The Platform may utilize algorithms, artificial intelligence, machine learning, automated systems, personalization technologies, or predictive tools. Automated outputs may include Vendor suggestions, rankings, recommendations, sorting, summaries, or personalized content.
Such outputs may be inaccurate, incomplete, biased, outdated, or unsuitable. Automated outputs are provided solely for informational purposes and shall not constitute endorsements, guarantees, certifications, warranties, or professional advice. Users remain solely responsible for independent decision-making and due diligence.
18. THIRD-PARTY SERVICES
The Platform may contain links to third-party websites, services, applications, or resources. VLS does not control and is not responsible for third-party content, policies, conduct, or transactions. Your use of third-party services is solely at your own risk.
19. PLATFORM DISCRETION
VLS reserves the right, in its sole discretion and without liability, to remove listings, suspend accounts, terminate accounts, modify rankings, alter visibility, remove reviews, reject advertisements, restrict Platform access, discontinue features, modify Platform functionality, or discontinue the Platform entirely.
VLS shall not be liable for lost revenue, lost business opportunity, reputational harm, ranking changes, visibility changes, diminished exposure, or business interruption resulting from Platform decisions. VLS shall not be liable for reviews, ratings, recommendations, rankings, comments, or reputational impacts arising from user-generated content or Platform functionality. Vendors acknowledge that reviews, rankings, and recommendations are subjective opinions generated by users and automated systems.
20. PROHIBITED CONDUCT
You agree not to:
- violate any law;
- submit false information;
- impersonate others;
- manipulate reviews or ratings;
- scrape Platform data;
- use bots or automated systems without authorization;
- interfere with Platform functionality;
- upload malicious code;
- infringe intellectual property rights;
- use Platform data to build competing products or databases;
- circumvent Platform fees or payment systems;
- misrepresent affiliation with or endorsement by VLS;
- violate brokerage policies or professional ethics obligations in connection with the Platform;
- or use the Platform for unlawful or deceptive purposes.
21. PAYMENTS AND SUBSCRIPTIONS
Certain Platform features may require payment. All fees are non-refundable unless required by law, subject to change, and exclusive of taxes. Subscriptions may automatically renew unless canceled prior to renewal. VLS will provide a commercially reasonable mechanism to cancel subscriptions.
Cancellation requests submitted prior to the next renewal date will prevent future charges. Cancellation does not entitle users to refunds for the current billing period except as required by applicable law or as expressly stated in a separate refund policy. You authorize VLS and its payment processors to charge your payment method for all applicable fees. Users acknowledge and agree that subscriptions may automatically renew in accordance with applicable automatic renewal laws.
22. MOBILE APPLICATIONS
If you access the Platform through a mobile application, you are responsible for carrier and data charges, and your use is subject to applicable app store terms. Apple and Google are not parties to these Terms and have no responsibility for maintenance, support, claims, or operation of the application.
23. INTELLECTUAL PROPERTY
The Platform and all related software, content, graphics, trademarks, logos, designs, and materials are owned by VLS or its licensors and protected by intellectual property laws. Except as expressly permitted, you may not copy, reproduce, distribute, modify, scrape, reverse engineer, or exploit Platform materials.
24. COPYRIGHT POLICY
VLS respects intellectual property rights. If you believe content on the Platform infringes your copyright, please contact VLS's designated copyright agent at support@vendorlistingservice.com. VLS reserves the right to remove allegedly infringing content. VLS will terminate accounts of users determined to be repeat infringers of third-party intellectual property rights in appropriate circumstances.
25. DISCLAIMERS
The Platform is provided "as is," "with all faults," and "as available." To the maximum extent permitted by law, VLS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, availability, and title. VLS makes no representations or warranties regarding Vendors, reviews, recommendations, user content, advertisements, rankings, AI outputs, or third-party services.
VLS shall not be responsible for property damage, personal injury, negligence, fraud, misrepresentation, licensing issues, regulatory violations, contract disputes, payment disputes, service failures, construction defects, permit issues, code violations, data loss, or damages arising from interactions between users and Vendors. Notwithstanding the foregoing, nothing in these Terms shall limit VLS's liability for its own gross negligence or willful misconduct as determined by a court of competent jurisdiction. Your use of the Platform is entirely at your own risk.
26. RELEASE
To the maximum extent permitted by law, you release VLS and its officers, directors, employees, owners, affiliates, agents, successors, and assigns from any and all claims, damages, losses, liabilities, costs, or disputes arising out of or related to Vendor services, user conduct, recommendations, reviews, transactions, communications, leads, referrals, nonpayment, or third-party interactions.
If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
27. LIMITATION OF LIABILITY
To the extent any claim is not otherwise released under Section 26, and to the maximum extent permitted by law, VLS shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost business, lost reputation, loss of data, loss of goodwill, or business interruption.
VLS shall not be liable for lead quality, lead volume, customer conversions, nonpayment, chargebacks, fraudulent customers, or business losses of any kind. VLS's total aggregate liability shall not exceed the greater of: (a) one hundred U.S. dollars ($100), or (b) the amount paid by you to VLS in the twelve (12) months preceding the claim. The foregoing limitation applies on a per-user basis and not in the aggregate across multiple users or claims. These limitations apply regardless of the theory of liability.
28. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VLS and its affiliates, officers, directors, employees, agents, licensors, successors, and assigns from any claims, liabilities, damages, losses, costs, or expenses arising out of your use of the Platform, your User Content, your violation of these Terms, your interactions with Vendors or users, or your violation of any law or third-party rights.
VLS reserves the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, and you agree not to settle any such matter without VLS's prior written consent.
29. LIMITATION ON CLAIMS
To the maximum extent permitted by law, any claim arising out of or relating to the Platform or these Terms must be filed within one (1) year after the event giving rise to the claim. Failure to file within that period permanently bars the claim.
30. BINDING ARBITRATION AND CLASS ACTION WAIVER
Please read this section carefully. You understand that by agreeing to arbitration, you are waiving the right to sue in court and the right to a jury trial.
Before initiating arbitration, the parties agree to attempt to resolve disputes informally by providing written notice and allowing thirty (30) days for resolution discussions.
Any dispute arising out of or relating to these Terms or the Platform shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.
You and VLS agree to arbitrate disputes individually only, to waive any right to jury trial, and to waive participation in class actions, collective actions, or representative proceedings.
Arbitration shall occur in San Diego County, California, or, at the election of a consumer user, in the county where the user resides, unless otherwise agreed by the parties. This arbitration provision is governed by the Federal Arbitration Act. Arbitration fees shall be allocated in accordance with applicable AAA rules and applicable law.
Either party may seek relief in small claims court for qualifying claims. Either party may seek temporary or injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain in full force and effect.
31. GOVERNING LAW
These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.
32. TERMINATION
VLS may suspend or terminate access to the Platform at any time, with or without notice, for any reason or no reason. Upon termination, your rights under these Terms immediately cease, and provisions intended to survive termination shall survive.
33. CHANGES TO TERMS
We may modify these Terms at any time. For material changes, VLS will make reasonable efforts to notify users through email, in-app notification, or posting through the Platform prior to the effective date. Updated Terms become effective upon posting or as otherwise communicated. Continued use of the Platform following the effective date of revised Terms constitutes acceptance of the updated Terms.
34. GENERAL PROVISIONS
If any provision is found unenforceable, the remaining provisions shall remain in full force. These Terms constitute the complete agreement between you and VLS. Failure to enforce any provision shall not constitute waiver. You may not assign these Terms without written consent from VLS. VLS may freely assign these Terms.